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I am having trouble with eServices multi-factor authentication. What do I do?

Category: Knowledgebase

PCR and region IT staff do not have visibility into the new eServices multi-factor authentication system.  If you are unable to log in, contact the NHQ Help Desk directly at https://capnhq.crmdesk.com...

Who is eligible for a Google Workspace account?

Category: Knowledgebase

All PCR members in good standing (with the current exception of California Wing cadets below the grade of C/SSgt) are eligible for a Google Workspace account. Members will automatically receive an aut...

I do not have a [ST]wgcap.org email address. How do I get one?

Category: Knowledgebase

For the interim, your respective wings IT system automatically creates your email account when your membership shows up in eServices. However, in the event that your information in eServices only sho...

How do I reset my email password?

Category: Knowledgebase

In Google Workspace, your email password is the same as your google password. Please see this article for troubleshooting steps to reset your password. 

What are the requirements for Google Workspace 2-Step Verification?

Category: Knowledgebase

It is required to have a 2-Step Verification as it is enforced by your organization. Please see this article which outlines specific requirements for 2-Step Verification for Computer, iPhone/iPad, and...